FREQUENTLY ASKED QUESTIONS

 

HOW SOON WILL I GET MY PRODUCTS?

All order received before 12pm on Friday will be shipped on the following Monday
Orders are shipped every Monday. Postal services are not available on holidays so please allow an additional 1-2 days for postage when a holiday is on a Monday.

CAN I SCHEDULE MY SPA APPOINTMENT ON THE PHONE?

We welcome phone calls & text messages to answer any questions that you may have about our products and services. However, we are unable to accept bookins on the phone as our policy requires that appointments be made online via this website to prevent double-booking. Schedule my appointment now.

CAN I JUST WALK-IN FOR A SPA SERVICE?

We do allow same-day spa service; however, all appointments must be scheduled at least 3hrs in advance. Appoints are scheduled directly on this website, SCHEDULE APPOINTMENT

WHAT IS YOUR RETURN POLICY?

Since all items are made in small batches from 100% Natural Product, all sales are final. Visit the online store !

ARE ALL EPIDERMASTERS™ PRODUCTS ALL NATURAL?

Currently, all of our products are natural. If we add a product that isn’t 100% natural, there will be information available on the specific product page.